You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. What should you do?

Calmly explain to the manager that his use of inappropriate language is making you uncomfortable.

Immediately report the manager's behavior to his superior.

Directly confront the manager about the situation.

Join in with the use of inappropriate language to fit in.

Why is having diversity (variety, especially the inclusion of people from different races or cultures) in a company staff a good idea?

Having diversity allows for a broader range of talents, skills, and creativity.

Having diversity creates a homogenous (similar) work ethic.

Having diversity ensures that the work environment will be more ethical.

Having diversity meets the quota for minority cultures.

Shauna works at an advertising agency and recently had a verbal argument with a co-worker Ashley. Since then Ashley has openly treated Shauna with resulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the human resources manager.

Let these inappropriate actions go because it will get better with time.

Ignore Ashley but tell everyone how she is treating you.

Write an email to her parents explaining the situation and asking for help.

You work as a server at 2 local, high-end restaurant. A customer orders the fish special as a dinner entrée; however, after ordering the dish, you learn from the kitchen manager that the fish has sold out. What's the BEST way to creatively handle the situation?

After talking with the restaurant manager, offer a comparable substitute entree dish, a discount, and a formal apology.

Make sure the customer knows this will never happen again and later report it to the restaurant manager.

After talking with another server, ask the head chef to come out and apologize profusely to the customer.

Have the restaurant manager offer a substitute and a Significant discount.

You are writing an email to Sally Smith, who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Mrs. Smith,; Dear Ms. Smith,

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors.

Ask a coworker to help make the decision and select the best contractor using this rationale.

Select the contractor who is the most affordable and explain why to your supervisor.

Select the contractor who is closest in distance to the job location.

Two employees working at a manufacturing company enter a shop floor to do work. One employee wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?

Safety glasses must always be worn on the shop floor.

It is the ethical thing to do and is therefore morally correct.

Most employees wear safety glasses as a safety precaution.

All global companies suggest that employees wear safety glasses.: Safety glasses must always be worn on the shop floor.

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry related knowledge

Offering fellow employees assistance on the job

Researching how to do difficult tasks in her workplace

Spending time at work completing assignments for her college classes

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be more biased.

Personal references contain useless information.

Only professional references can be verified

Professional references tend to be more educated

Oki is a sales associate at a department store. He notices an older man with tattered clothing enter the store, how should he first approach the customer?

Greet the customer and ask if he would like her assistance

inform the customer of available layaway plans.

Ask the customer to look at the posted dress code and leave.

Wait until the customer approaches her and handle it

The Purpose of an agenda is to

record inter-office communication

An index of Encyclopedia articles

Where all internet data is stored

the first page in the employee handbook

In public speaking, nonverbal communication:

makes very little difference to the audience.

makes the audience self-conscious.

Both A and C: All of the above.

It is important for an employee to distinguish between fact and opinion because

the employee will be able to think critically about information shared by others.

the employee will always tell the truth and know when others are being honest.

the employee will sound knowledgeable.

the employee won't get angry at other people on the job.

Which of the following is an example of an employee not demonstrating cooperation with coworkers?

Doing all the work without input from coworkers

Asking coworkers for their opinions

Dividing up the work and then meeting to assess progress

Deciding where to go for lunch through a vote

Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means:

doing things on your own, being a self-starter

calling your boss when you cannot come to work

showing respect for other works

making sure your work is marketable

Workplace Reading and Problem Solving Quiz

Authored by Kamren Harris-Gilliam

Specialty

9th Grade

Workplace Reading and Problem Solving Quiz

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which three are items that you may be required to read each day in the workplace?

Novels, newspapers, and Internet

Contracts, product warranties, and newspapers

Letters, books, and Internet

E-Mail, Manuals, and requests

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?

Distributing a sign-up sheet for the company awards banquet

Posting a schedule for staff meetings

Explaining directions to the corporate office

Installing the new printer and copy machine

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While working, an employee may need to interpret a graphic display such as a

medical chart

news chat room on the Internet

A brainstorm

Pie graph or database

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One way that good readers are problems solvers is

to find an answer to a problem

that they know how to solve problems that arise quickly

that they know who to call for help

that they are usually good at mathematics, too: to find an answer to a problem

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Attitudes have a strong influence on what?

How you will act

All of the above

How you react to others

How others will treat you

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you are unsure about an answer to a question on a job application, you should

leave it blank

write N/A (not applicable)

make up an answer

None of the above

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The most common type of one-to-one communication is found in

public speaking

Conversation

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Workplace Reading and Problem Solving Quiz

Which three are items that you may be required to read each day in the workplace?

Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?

While working, an employee may need to interpret a graphic display such as a

One way that good readers are problems solvers is

Attitudes have a strong influence on what?

If you are unsure about an answer to a question on a job application, you should

The most common type of one-to-one communication is found in

When working on an assembly line, what do team members quickly learn to do?

Which of the following is not a type of nonverbal communication?

A job application provides the employer information about your

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