F.O MASTERY TEST

What is the most important detail in a reservation?

• Guest's Name

• Room type

• Arrival and Departure date

• Signature

Why is it necessary for the guest to sign the registration form?

• To be updated

• For identity purposes

• To finish the check-in transaction

• To complete the guest registration

When should the message "Enjoy your stay, Ma'am" happen?

• After giving room keys

• After paying his bills

• During room assignment

• Before calling the bellman for assistance

The payment of the guest should be made:

• Before releasing the room key

• After asking the guest's name

• During guest arrival

• When the rooms are vacant

If a guest has NO reservation, how will you check-in the guest?

• Ask the name of the guest and get his I.D

• Inform him about hotel policy

• Ask his preferred room to verify vacancies

• Greet the guest and ask his name

"Good morning, Ma'am! Welcome to the LUX Hotel. Do you have any reservations? Yes, I have one single room reservation, but may I upgrade it to a deluxe room? How should this be revised?

• Change guest reservation to deluxe room

• Double check if there are vacant rooms for deluxe

• Call the Housekeeping department if there are any vacant rooms for deluxe

• No, do not accept guest requests.

How many breakfast meals do we need to serve in a Twin Deluxe room with four persons?

• One

• Two

• Three

• Four

What is the best way to keep an angry guest?

• Listen attentively to the guest

• Ignore his temper

• Do not accommodate the guest

• Courteously talk to him

How will you accommodate a guest to a bellman?

• Escort the guest to his room

• Introduce the guest to a bellman

• Bring his luggage to the room

• Give the room key to the bellman

Why do we need to mention the amount received from the guest upon payment?

• To avoid shortage

• To inform the guest that the money they received is accurate

• Because the F.O count the money accurately

• Because cash payment is crucial