THC 3 - Quality Service Management in Tourism and Hospitality
Authored by Mark Libeco
Business
University
Used 4+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees at excellent hotel will be neat in their appearance.
A. Tangibility.
B. Responsiveness.
C. Reliability.
D. Assurance.
E. Empathy.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees of excellent hotel will give prompt service to customers.
A. Tangibility.
B. Responsiveness.
C. Reliability.
D. Assurance.
E. Empathy.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is the integration of all efforts in the organization towards quality improvement, quality development and quality maintenance to meet full customer satisfaction at economic levels.
Hospitality Industry
Data Analytics
Total Quality Management
Hospitality
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This industry is large and fast-growing. It refers to a variety of services and businesses focusing on customer satisfaction
Tourism
Hospitality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The behavior of employees in excellent hotel will instill confidence in customers.
A. Tangibility.
B. Responsiveness.
C. Reliability.
D. Assurance.
E. Empathy.
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Why are quality management principles essential in the tourism and hospitality industry?
To ensure customer satisfaction
To reduce costs
To increase employee productivity
To comply with government regulations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Excellent hotel will provide the service at the time they promise to do so.
A. Tangibility.
B. Responsiveness.
C. Reliability.
D. Assurance.
E. Empathy.
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