BEC _MrK - Customer Services
Authored by Karyono Channel
English
Professional Development
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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Say you are not happy with something = ....
explain the issue
make a complaint
report a problem
have a query
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Give detailed information about a problem = ....
explain the issue
make a complaint
report a problem
have a query
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ask for more information about something that isn't clear = ....
explain the issue
make a complaint
report a problem
have a query
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
suggest an answer to a problem = ....
response time
offer a solution
report a problem
get feedback
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ask customers what they think about your company = ....
response time
offer a solution
report a problem
get feedback
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
the time it takes to answer a customer = ....
response time
offer a solution
report a problem
get feedback
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a department that answers customer questions = ....
response time
offer a solution
customer support
customer loyalty
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