SECOND SEMESTER EXAMINATION - FOOD AND BEVERAGE SERVICES 11

Means everything is in its proper place; the set-up has ready for use.

• a. first come first serve

• b. mise- en-place

• c. reservation

• d. table set-up

Makes use of the internet through a website, where all the necessary info needed for a reservation is keyed in by the guest. Information about the restaurant, such as the direction of the place, parking, active promotions, and discounts are also available.

• a. online reservation

• b. table appointment

• c. telephone reservation

• d. walk-in reservation

It is a code by which a person has made a reservation but does not turn up.

• a. batman

• b. bus boy

• c. no show

• d. invisible

He/ She takes and serves food and beverage orders according to prescribed standards of service.

• a. cashier

• b. chef

• c. receptionist

• d. waiter

It is a retail establishment that serves prepared food to customers.

• a. hospital

• b. restaurant

• c. pharmacy

• d. store

In doing reservation, which of the following should be avoided?

• a. asking additional request

• b. confirms the date

• c. double booking

• d. offering services

Reservations can be received by an establishment in many ways depending on where they are through, EXCEPT for one;

• a. e - mail

• b. guess

• c. in person

• d. over the telephone

Many restaurants take reservations in order to assist guests or parties whose plans require a specific seating of ______.

• a. availability

• b. area

• c. manpower

• d. time

To communicate effectively over the phone, it is highly recommending extremely valuable skills is/ are _________.

• a. absentminded

• b. calm and polite

• c. frank and talkative

• d. lack of focus

These are the important information needed to obtain from the guests in making a reservation, EXCEPT one.

• a. date of reservation

• b. dress code

• c. name of the guest

• d. number of the guest