BSBCMM211 - Communication Skills

Which one of these is not a communication style

• Passive

• Aggressive

• Descriptive

• Assertive

What is the main reason we communication in the workplace?

• To gossip

• To exchange information and ideas

• To assert dominance

• To create confusion

Which of these is a verbal method of communication?

• Emails

• Phone call

• Smoke signals

• Text message

In a professional email, which of the following is appropriate?

• Using slang and jargon words

• Writing in all caps

• Proper grammar and punctuation

• Attaching unrelated files

Which of these is a non-verbal method of communication?

• Emails

• Phone Calls

• Face to face meetings

• Voice memos

Why is it important to give and receive feedback?

• To make others feel inferior

• To foster growth and improvement

• To avoid communication altogether

• To increase confusion

What is considered a sign of active listening?

• Eye contact

• Getting distracted

• Interrupting

• Not responding

What would you need to consider when planning communication

• Nothing, communication plans are unnecessary

• Audience, purpose and method

• Grammar and spelling errors

• What to wear

What is the advantage of using clear and concise language in workplace communication?

• It helps confuse the audience

• It wastes time

• It promotes uncertainty

• It can prevent misunderstandings

Which of these is an appropriate way of seeking feedback from a supervisor?

• Demanding they attend a meeting with you

• Asking specific questions about your performance

• There is no appropriate way

• Getting a colleague to ask for you