Business Studies JS 3

The coming together of a consumers to fight for their rights is known as ______

• Consumer interest

• Consumerism

• Caveat emptor

• Consumer sovereignty

Most banks would insist on a well prepared plan before granting a ______

• Gift

• Loan

• Deal

• Target

Consumers should remain _______ as they lodge their complaint

• Aggressive

• Calm

• Violent

• Confrontational

A document which states the aim of a business and highlights strategies required to achieve the aim is regarded as a ______

• Business idea

• Market gap

• Market opportunity

• Business plan

A ________ refers to an expression of displeasure arising from the use of a product

• Fight

• Quarrel

• Complaint

• Confrontation

End users must be free to select from a variety of _______

• Cash

• Debts

• Loans

• Products

The broad aim which a business wants to achieve are regarded as ______

• Objectives

• Goals

• Tactics

• Weaknesses

______ is a term which refers to reserving the wrong which has been done to a customer

• Bargaining

• Pleading

• Arbitration

• Redress

The ______ analysis is a marketing tool which reveals the current position of a business and it's prospect

• SMART

• External

• Internal

• SWOT

Finance means funds or money required to meet

• Income

• Revenue

• Donators

• Expenses