Reading IELTS 3

Customer service representatives are available to help passengers ...

• during the rail journey

• at the airport

• by telephone

• on the platforms at Paddington Station

1. First class passengers ...
    

• can get on the train before others

• 1. can get off the train before others

• 1. have more space for their luggage

• 1. can reach the terminals more quickly when they get off the train

1. An Express Class return ticket costs ....
    

• 1. less than a First Class single ticket

• 1. more than a First Class single

• 1. twice as much as a First Class single

• 1. three times as much as a First Class single

1. You can buy Frequent Flyer tickets for the Heathrow Express...

• on the train

• at Heathrow Express ticket offices

• from ticket machines

• at the baggage reclaim areas at Heathrow airport

1. You can pay for Heathrow Express tickets ...
    

• with all credit cards

• by cheque

• in any foreign currency

• in some foreign currencies

1. You can buy tickets for the Heathrow Express ....
    

• 1. in some shops

• 1. on the train only

• 1. from ticket machines only

• 1. from the Heathrow Express website

1. Disabled passengers ....
    

• 1. use a special entrance to board the train

• 1. can get off the train before other passengers

• 1. can remain in their wheelchairs on the train

• 1. have additional storage space

This passage has probably been taken from ....

• a magazine

• a website

• a leaflet

• a catalogue