C5Q1

The Travel Industry Act, 2002 and Regulation require registrants to meet a number of obl______- in following through with a customer between the time they purchase a travel service and the time they actually travel. Registrants must be meticulous in notifying customers of cha______ to travel arrangements, verifying acc_______ and travel doc______, and generally ensuring that customers get the travel services they purchased."

Travel Ret_____ Invoicing Requirements:

Section 38(1) of the Regulation

After making a sale, a travel agency/website must promptly issue the customer a statement, in_____, or receipt. It must include the following details: travel Agency/website and travel counsellors’ id_______, customer identification, travel service de____, pay____ details.

If the travel retailer sells insurance, sta_____ whether or not the customer has purchased trip cancellation insurance and, if applicable, out-of-province health insurance.

If the travel retailer does not sell insurance, a statement whether the customer was adv____ of the availability of trip can_______ insurance and, if applicable, out-of-province health insurance

The advice given to the customer regarding the typical information and travel doc______ (passport, visas, etc.) needed for each person for whom travel ser______ were purchased.

A statement that entry to a country may be ref______ even if the required information and travel documents are complete

TICO does not expect registrants to separate out every individual fe___if they do not have the information. It is acceptable to com____ charges on an invoice, but those that are non-_____ must be identified.

Whether or not the contract permits price inc_____. If it does permit price increases, then the following statements must be added:

*A statement that no price increases are permitted af_____ the customer has paid in full; and,

*A statement that if the total price of the travel services is increased and the cumulative increase is more than 7%, then the customer has the right to can____ the contract and obtain a full re_____.

Travel Who________ Invoicing Requirements

Section 38(2) of the Regulation

For any travel service that a travel ret____- sells on behalf of a travel wholesaler, the travel wholesaler must promptly iss____the travel retailer a statement, invoice, or rec____.

The obl____that a registrant must meet after a sale but bef_____ the customer departs on the trip. These fall into four main areas:

1)inv______ requirements

2)disclosure of cha_____ to the travel services purchased

3)requirement to provide and verify travel doc_____

4)travel wholesaler’s req_____ to provide travel services in certain circumstances

When to inform a customer of a cha______

Section 37 of the Regulation

Based on the information provided to the consumer in a rep______ at the time of booking, a consumer must be promptly informed of any changes to the representations made, that if known, would have aff____ the consumer’s dec______ to purchase the travel services.

Notice And Offer Of Re_____Or Replacement

Section 40 of the Regulation

If a registrant becomes aware that one of the following situations or events has occurred, they must promptly inform the customer or travel retailer and offer the customer the choice of a full refund im_______ or com_____ alternative travel services acc______ to the customer.