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C5Q1

Authored by Jenny Nguyen

English

Professional Development

C5Q1
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10 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The Travel Industry Act, 2002 and Regulation require registrants to meet a number of obl______- in following through with a customer between the time they purchase a travel service and the time they actually travel. Registrants must be meticulous in notifying customers of cha______ to travel arrangements, verifying acc_______ and travel doc______, and generally ensuring that customers get the travel services they purchased."

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Travel Ret_____ Invoicing Requirements:

Section 38(1) of the Regulation

After making a sale, a travel agency/website must promptly issue the customer a statement, in_____, or receipt. It must include the following details: travel Agency/website and travel counsellors’ id_______, customer identification, travel service de____, pay____ details.

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

If the travel retailer sells insurance, sta_____ whether or not the customer has purchased trip cancellation insurance and, if applicable, out-of-province health insurance.

If the travel retailer does not sell insurance, a statement whether the customer was adv____ of the availability of trip can_______ insurance and, if applicable, out-of-province health insurance

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The advice given to the customer regarding the typical information and travel doc______ (passport, visas, etc.) needed for each person for whom travel ser______ were purchased.

A statement that entry to a country may be ref______ even if the required information and travel documents are complete

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

TICO does not expect registrants to separate out every individual fe___if they do not have the information. It is acceptable to com____ charges on an invoice, but those that are non-_____ must be identified.

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Whether or not the contract permits price inc_____. If it does permit price increases, then the following statements must be added:

*A statement that no price increases are permitted af_____ the customer has paid in full; and,

*A statement that if the total price of the travel services is increased and the cumulative increase is more than 7%, then the customer has the right to can____ the contract and obtain a full re_____.

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Travel Who________ Invoicing Requirements

Section 38(2) of the Regulation

For any travel service that a travel ret____- sells on behalf of a travel wholesaler, the travel wholesaler must promptly iss____the travel retailer a statement, invoice, or rec____.

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