BUS110-Chapter 11 | Teamwork & Communication

A team is comprised of two or more individuals who share common interests or characteristics, and its members identify with one another due to similar traits.

• TRUE

• FALSE

A group is people with different skills and different tasks, who work together on a common project, service, or goal, combining their functions and providing mutual support along the way. 

• TRUE

• FALSE

A self-managed team 

• A group of employees working together who are accountable for most or all aspects of their task.

• Consists of a variety of members working under the direction of a project manager or a senior member of the organization

• Makes sense for large corporate projects that touch and affect work across entire organization.

• The team members complete the required tasks, but someone outside the team (i.e., a manager) performs the executive functions.

In a manager-led team

• Members select their own members and evaluate the members’ performance

• Team members are assembled for a specific project or business objective.

• The team self-directed and focus on tasks that require the input and expertise of numerous departments

• The team members complete the required tasks, but someone outside the team performs the executive functions.

Cathy works for a bank who is evaluating a new software system at the company HQ to replace an aging one. The team consists of Cathy, who is an IT analyst; Jon, who is an Operations director; Caitlin, who works in Purchasing; and Daniel, who is a staffer in Customer Service. The team will work with several vendors to evaluate their products, rate the systems, and issue a report to senior management in 3 months. This is an example of what kind of team?

• Planning team

• Manager-led team

• Cross-functional team

• Virtual team

The 5 stages of Team Development are

• Forming, Storming, Norming, Performing, Adjourning
• Forming, Storming, Performing, Adjourning, Transforming
• Forming, Norming, Storming, Performing, Adoring

• Developing, Storming, Norming, Performing, Adjourning

Stage 1: Forming Members begin to share ideas about what to do and how to do it

• TRUE

• FALSE

Stage 3: Norming Focus on developing shared values about how team members will work together

• TRUE

• FALSE

The simplest model of communication relies on three distinct parts

• source, content, addressee
• speaker, text, listener
• sender, message, receiver
• transmitter, data, recipient

You are shopping online for some new running shoes at a national sporting goods retailer. You put a pair of Nikes in your cart and move on to other sites. Within minutes you are seeing ads for the exact shoe style offered from Amazon.com, and then again, when you log into Facebook. What is going on?

• You’ve been involved in a DoS attack

• The sporting goods retailer has data-selling deals set up with major ecommerce and social media providers that allow for almost instant sharing of your personal information

• You are a victim of a Trojan

• Hackers