Front Desk Review
Authored by Julie Lane
English
10th Grade
CCSS covered
Used 4+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Lodging, meals, traveling space and related services
Entities
Amenity
Accommodations
Lodging
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A service or item offered to guests or placed in guestrooms for convenience and comfort, examples include shampoo, shower caps, sewing kits, etc.
Security
Revenue
Accommodations
Amenity
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A selling technique in which employees in one department suggest that guests take advantage of facilities and services offered in other areas of the property
Using Bait And Switch
Cross-Selling
Upselling
Divesting
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Income from sales of products or services, not including sales tax or tips
Income
Variable Costs
Revenue
Expenses
Tags
CCSS.6.EE.B.6
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To make firm; to check the accuracy of something
Revenue
Clarify
Confirm
Consignment
Tags
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RL.8.4
CCSS.RL.9-10.4
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A selling technique used by front desk agents to sell more-expensive rooms by giving the guest a choice of two or three room rates
Bottom-up
Upselling
Top-down
Choice-of-Alternatives
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.3
CCSS.RI.9-10.3
CCSS.RI.9-10.5
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A front desk selling technique in which the room with the highest rate is described first; if the guest does not take the room, the room with the next-highest rate is described, and so on until the guest chooses a room
Top-Down
Delphi
Bottom-up
Top-up
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