Lesson 11 (Managing Windows)

You are supporting a user who has installed a vendor keyboard driver. The keyboard no longer functions correctly. Under Windows 10, what are the steps to revert to the previous driver? (Select all that apply)

• On the Driver tab, select Roll Back Driver

• Expand Keyboards, then right-click the device and select Properties

• Open Device Manager from the WinX menu, Instant Search, or the Computer Management console

• In Windows 10 you cannot revert to the previous the driver

You are troubleshooting an issue with a wireless adapter. When you open Device Manager, you find the device's icon is shown with a down arrow superimposed. What does this mean, and why might this configuration have been imposed?

• The device was never properly installed on the PC

• This shows the driver was downgraded

• The device is not compatible with Windows 11

• The icon indicates that the device has been disabled

If a single physical disk is divided into three partitions, how many different file systems can be supported?

• One

• Two

• Three

• Four

True or false? The dfrgui.exe utility should be disabled if Windows is installed to an SSD.

• True

• False

True of False? In Windows, the system partition contains the root files?

• True

• False

Identify how to open the tool shown in this exhibit. What single word command can you use to open the tool shown in the exhibit?

• msinfo32

• 32infoms

• 32msinfo

• msinfo

You take a support call where the user doesn't understand why a program runs at startup when the Startup folder is empty. What is the likely cause, and how could you verify this?

• The app is probably in the Admin's startup folder.

• There is no startup folder at the end user level.

• There is probably malicious software hidden in the user folder.

• The program has added a registry entry to run at startup.

You are monitoring CPU Usage and notice that it often jumps to 100% and then falls back. Does this indicate a problem?

• Yes

• No

• Probably Not

• I don't know

You have a computer with two SATA disks. You want to evaluate the performance of the primary disk. How would you select this in Performance Monitor? (Select all the apply)

• Select the counter

• Select the Physical Disk object

• Select the 0 C: instance

• You do not select this in Performance Monitor

You are monitoring system performance and notice that a substantial number of page faults are occurring. Does this indicate that a memory module is faulty?

• Yes

• No

• Maybe

• Probably Not