
Retencion
Authored by Maria Deluret.
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Professional Development

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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Como podemos comparar el abono y el prepago?
Con la cantidad de gigas
Con el costo de gigas y minutos
Con el costo y consumo de minutos
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Si un cliente pide la portabilidad que oferta le puedo indicar?
Cualquiera dentro de la app de contención en cambio de plan
La oferta exclusiva de intento de portabilidad
La oferta de Portout
Con las características del plan
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Que debo revisar al intentar retener?
Estado de linea - consumos - resumen - detalle del plan
Estado de linea - resumen
Estado de linea - detalle del plan
Estado de linea - resumen - detalle de plan
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Como es correcto generar la bajada de oferta
De a 1 con pausas resaltando la ultima opcion como beneficio
Todas juntas para que pueda elegir
Solo la mas alta
En cascada brindando de a una, resaltando la ultima opcion mejor para mantener el plan como un beneficio exclusivo
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Donde puedo sacar speech para rebatir objeciones
Base de conocimientos
App de planes
Matriz de objeciones
App de reten
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
La escucha activa es lo mas importante al momento de generar una retencion
Verdadero
Falso
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Al momento de indicar las condiciones del plan, debemos resaltar lo que incluye su abono como un beneficio
Falso
Verdadero
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