Wave 70 Quiz #4
Authored by Julie Julian
English
1st Grade
Used 8+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Please select the scenarios wherein it's okay not to create a child case.
Profile Edits
Adjustment
Householding
Where's My Order
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the last resort if you cannot locate the transaction in CAP and the customer can't provide the details on the receipt??
Provide adjusment right away
Send outbound email requesting copy of the receipt
Refer to Store
All of the options.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the timeframe linking or delinking accounts?
24- 48 hours
1-2 hours
5-7 business days
30 minutes to 24 hours
4.
FILL IN THE BLANKS QUESTION
2 mins • 1 pt
What is the title of the blast for requesting an actual receipt to be sent on the email? Please type your answer in capital letters.
(a)
5.
FILL IN THE BLANKS QUESTION
2 mins • 1 pt
What is the title of the blast about sending requests on your Team Leads FOR OTC? Please type your answer in capital letters.
(a)
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the coding if customer is complaining that order was delivered late?
Where's My Order - Attended - Late Not Received - Ecommerce
Where's My Order - Attended - Late Received - Ecommerce
Where's My Order - Drive Up - Late Not Received - Ecommerce
Where's My Order - MarketPlace - Late Not Received - Ecommerce
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can ask the customer what is their HH ID.
False
True
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