Counter

starts when the guest reaches the counter and ends when the guest receives all the items ordered

The faster the turnaround time, the more efficient the counter service is

• true

• false

Conducts guest relations through correct order taking, correct punching of products in the POS and, efficient receiving of guest’s payment

Fulfills orders through correct assembly of items and proper issuance of condiments band utensils and Completes the customer journey through proper dispatching of order

completes the customer journey through proper dispatching of orde

Manages the line through correct taking of guest’s order while on queue

During peak period, in order to speed up guests’ turnaround time, Counter Crew may be assigned by Managers to act as any of the following

• Soda tender

• fries bagger

• softserve person

• all of the above

• none

Contains the menu offered by Jollibee

Temporary storage/container of all food products ready to be served

Table in the counter that holds the POS and also serves as assembly table