Account stuck in TRD router - DSST

True or False, If the account hasn't moved, it will not show up on the initial report, but it will reappear on the next one.

• True, a report that is generated by a third party and not Blue Prism

• False, if will show up on the report and keep reappearing

What is the first thing you need to do when you receive the report from Blue Prism?

• Transfer the case to the Fraud team so they can investigate any potential fraudulent activity.

• Determine whether the account has experienced any fraudulent activity.

• All of the above

True or false, failing to contact the fraud team when there is a flash or note on the account relating to fraud will not result in the account falling into TRD.

• False

• True

If you want to see the history of the account in debt manager, which tab will you click on?

• Transactions

• Extra details

• Instalment plans

• Diary

In order to move the account to the correct router, you will select which option under Tasks?

• Post Choice

• Admin Task

• Post Exception

• Complete

Which router will you move the account to once you have selected Post exception?

• RCS

• ICS

• Debt Manager