Chapter 1

What is the essence of management?

• Feedback

• Communication

• Planning

• Organizing

What is an integral part of business communication?

• Feedback

• Directing

• Organizing

• Controlling

What is the goal of Business Communication?

• Avoiding feedback

• Increasing misunderstandings

• Creating hierarchy

• Building goodwill

What does communication mean?

• Ignoring others

• Keeping ideas to oneself

• Avoiding communication

• Sharing of ideas in common

What is the process of transmitting and receiving information?

• Feedback

• Decoding

• Communication

• Encoding

What is the stage where the sender transforms an idea into a message?

• Receiving and Decoding the message

• Idea

• Encoding

• Transmitting the message

Who is the person with whom the sender shares thoughts or information?

• Manager

• Feedback provider

• Receiver

• Sender

What is the response of a receiver to a sender's message called?

• Communication

• Encoding

• Feedback

• Decoding

What enables the sender to evaluate the effectiveness of the message?

• Encoding

• Communication

• Decoding

• Feedback

What is essential in communication to know whether the recipient has understood the message?

• Communication

• Encoding

• Feedback

• Decoding