
HBB CX Team 28 Mar
Authored by Queen Bee
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Langkah-langkah dalam membangun customer experience
Memvisualisasikan experience
Membangun experience plan
A dan B benar
A dan C salah
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Faktor yang membangun customer experience, kecuali
Accessibility
Assurance
Competence
Customer Recognition
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Customer yang kembali datang untuk periksa dan mencari petugas yang sering melayaninya. Apakah pernyataan tersebut dapat dokatakan Customer Delight?
Benar
Salah
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan tugas seorang customer experience
Memahami pelanggan, menciptakan persona bisnis terbaik untuk pembeli
Menganalisis proses, visi dan misi bisnis
Melatih karyawan agar bisa berproses lebih baik
Semua Benar
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Kompetensi yang mampu diberikan oleh perusahaan merupakan faktor apa
Problem Solving
Personalization
Value for Time
Competence
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Komplain diartikan sebagai
Penyampaian ketidakpuasan terhadap pelayanan yang dirasakan oleh pelanggan
Penyampaian pendapat terhadap pelayanan yang dirasakan oleh pelanggan
Penyampaian kritik terhadap pelayanan yang dirasakan kepada petugas
Penyampaian pendapat terhadap pelayanan yang dirasakan kepada petugas
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut ini yang tidak termasuk alasan yang membuat pelanggan merasa kecewa yaitu
Mengalami kelelahan
Mendapatkan pelayanan yang terbaik
Merasa menjadi korban
Menaruh harapan tetapi tidak mendapatkannya
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