Business etiquette

1. What is one of the problems in business today that result from poor listening skills? a. Broken relatio

• a. Broken relationships

• b. Short term memory

• c. All of the above

3. When making an entrance into an office with people working at their desks, it’s always best to:

• a. Do your best to not draw attention to yourself

• b. Appear pleasant and greet people by saying hello to those at the desks.

• c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help.

4. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:

• a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company.

• b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.

• c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply.

5. When making a business introduction between two people, the most important rule to remember

• a. Say your own name before introducing the two people

• b. Use the name of the most important person first in the introduction.

• c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names.

For leading a successful business meeting, your number one priority is:

• a. Making sure you have good attendance and participation.

• Keeping great notes and sending them to everyone after the meeting

• Creating tasks and accomplishing the agenda in the allotted time.