Workplace Skills

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• teamwork.

• critical thinking and problem solving.

• creativity and innovation.

• work ethic.

Answer explanation

The correct choice is creativity and innovation because the employee is proposing a new, efficient way to dispose of used motor oil.

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Developing and/or improving products, services, or processes

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

Answer explanation

Developing and/or improving products, services, or processes is the best example of demonstrating creativity and innovation.

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability.

• creativity and innovation.

• integrity and resolve.

• customer service.

Answer explanation

The proposal to provide an additional service to customers shows creativity and innovation in enhancing the product development, aiming to create return business and customer loyalty.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism.

• big-picture thinking.

• dependability.

• creativity.

Answer explanation

Eli's plan to expand his business while cutting costs demonstrates creativity by coming up with innovative solutions to achieve business growth and efficiency.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity.

• efficiency.

• professionalism.

• big-picture thinking.

Answer explanation

Jasmine demonstrated efficiency by using an app to track attendance, showcasing a streamlined and effective approach to managing the department calendar.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• negotiation

• innovation

• collaboration

• initiative

Answer explanation

Shawnee's submission of new procedures based on a new model represents innovation as it introduces a new idea or method to improve sales and service.

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day.

• follow work protocol as stated by the employee policies.

• have a positive relationship with your manager.

• learn to do your job more efficiently

Answer explanation

Choosing to learn to do your job more efficiently showcases creativity and innovation by improving processes and finding new solutions.

The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking.

• innovation.

• Information security.

• career management

Answer explanation

The ability to find and allocate available resources to improve a product or service falls under career management as it involves strategic planning and development of one's career path.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to:

• research how competitors have done it.

• ignore requests that are outside of your job description.

• ask your coworkers what they would do.

• consult the employee handbook.

Answer explanation

Researching how competitors have implemented customer service improvements can provide valuable insights and inspiration for generating new ideas.

Which of the following statements best resembles the creative process?

• Find a disruption and imitate it.

• Find a repeating pattern.

• Find a pattern and disrupt it.

• Focus on a single idea and repeat it.

Answer explanation

The correct answer is to find a pattern and disrupt it, which best resembles the creative process by breaking away from the norm and introducing new ideas.