Quarter One Review

What is the protocol when a patient would like us to refund their card in order to charge their FSA

• We would never allow this

• 15% fee on the total charge

• $10 flat fee

• Answer is not listed

BCBS calls and would like us to fax over a patient's records. How do you handle this?

• Fax over the visit notes ASAP

• Approval is needed from Jen

• Discord message Dr. Goswick

• Make a ticket for Patrick

Becky's eligibility for a red eye appointment is $73.48 UMR Med DX. Becky is upset and said that she was only charged $65 for a medical visit last year. What should you do?

• If a patient is disgruntled it is ok to charge the $65 self pay rate

• Becky's only option is to pay $73.48

• Ask for site lead approval to charge the self pay rate

• Tell Becky we can take 10% of the insurance price

Frank is a new patient and calls because he needs an RMV form filled out. His last appointment at another office was 12.2 months ago. What should you do?

• Schedule him for a short RMV form appointment

• Tell him to call the office where he got his exam

• Schedule him for a routine eye exam

• Schedule Frank for a glaucoma workup

What documents require Virtru to be enabled when sending an email?

• Answer is not listed

• Visit notes and prescriptions

• Visit notes only

• All emails

Isabella's mom would like to use this EyeMed plan to order a year supply of contacts. Isabella wears Claritis. Is this possible?

• EM will only cover a 3 month supply. If they would like to order more it must be invoiced separately

• EM does not allow the pt. to order more contacts than they are allowed, even if they self pay due to pediatric insurance regulations

• A full year supply would be covered it we send a special billing email to Tabitha

• They must self pay for all the contact's, because this plan is based out of Texas and goes to the deductible

A patient's eligibility is Medicare Med Dx ($25 refraction fee). What needs to be done?

• A special billing email must be sent

• The $25 refraction fee must be put in the refraction column when posting the exam

• The $25 fee must be posted in EPM as a credit

• Make sure to ask the patient if they would like to opt out of having a refraction done