Teams - Managing Conflict

Type True or False - Conflict is a natural part of the team process.

Type True or False - Conflict always results in negative outcomes for teams.

Which of the following are requirements to a healthy conflict solution within a team? (Select all that apply)

• open communication

• defense mechanisms

• respect for the other side

• creative search for mutually satisfying alternatives

_________ is the process by which people or teams perceive others have taken some action that has a negative effect on their interests.

Conflict can occur about which of the following?

• ideas

• team roles

• timelines

• all the options listed

Type True or False - The more interdependent a team is, the more likely conflict will ensue.

Type True or False - It is healthy for teams to have a moderate amount of conflict as this may increase team problem solving and decision making.

Type True or False - Highly functional teams have no conflict.

Which of the following are negative ways teams can deal with conflict - select all that apply.

• letting it escalate to highly emotional inteactions

• having open communication

• ignoring the conflict

• accurately analyzing the situation

Which type of conflict includes competition over scarce resources, ambiguity over responsibilities, status differences, and competitive reward systems? _________ conflict