
Milady Communicating For Success Exam Test

Quiz
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Others
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Professional Development
•
Hard

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32 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is NOT one of the reasons why professionals should study and have a thorough understanding of communicating for success?
a.Good communication skills, while increasing workplace conflict, better prepares workers to deal with it.
b.Learning how to communicate effectively can help beauty professionals improve retail sales.
c.Effective communication fosters a positive team environment.
d. Effectively expressing ideas is a necessary skill for career advancement.
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The practical steps for effectively communicating in the workplace include all EXCEPT which of the following?
a. Believe in yourself.
b. Talk less, listen more.
c. Be attentive.
d. React instead of responding.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you _____
a. take your temperature
b. believe in yourself
c. talk less and listen more
d. are attentive
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
As part of effectively communicating in the workplace, it is important to take your temperature because ____
a. when you do, you trust your judgment
b. when you do, you stick to what you believe is right
c. some clients are clear about what they want, but others may not be
d. if you are tired or upset, your interactions with clients may be affected
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
One way of demonstrating that you is not crossing _______ your arms when listening to clients or team members.
a. use correct English
b. believe listening is the best relationship builder
c. are aware of your body language
d. speak clearly and loudly enough for people to hear
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The service record card is all EXCEPT which of the following?
a. It is the client's permanent progress record of services received.
b. It is completed by the beauty professional performing the service.
c. It is updated with each client visit.
d. It is intended for the client's use.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The client intake form should be started the moment a new client _____
a. requests a second appointment
b. comes to the spa for the first time
c. calls to make an appointment
d. completes their first in-spa services
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