Milady Communicating For Success Exam Test

Which of the following is NOT one of the reasons why professionals should study and have a thorough understanding of communicating for success?

• a.Good communication skills, while increasing workplace conflict, better prepares workers to deal with it.

• b.Learning how to communicate effectively can help beauty professionals improve retail sales.

• c.Effective communication fosters a positive team environment.

• d. Effectively expressing ideas is a necessary skill for career advancement.

The practical steps for effectively communicating in the workplace include all EXCEPT which of the following?

• a. Believe in yourself.

• b. Talk less, listen more.

• c. Be attentive.

• d. React instead of responding.

When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you _____

• a. take your temperature

• b. believe in yourself

• c. talk less and listen more

• d. are attentive

As part of effectively communicating in the workplace, it is important to take your temperature because ____

• a. when you do, you trust your judgment

• b. when you do, you stick to what you believe is right

• c. some clients are clear about what they want, but others may not be

• d. if you are tired or upset, your interactions with clients may be affected

One way of demonstrating that you is not crossing _______ your arms when listening to clients or team members.

• a. use correct English

• b. believe listening is the best relationship builder

• c. are aware of your body language

• d. speak clearly and loudly enough for people to hear

The service record card is all EXCEPT which of the following?

• a. It is the client's permanent progress record of services received.

• b. It is completed by the beauty professional performing the service.

• c. It is updated with each client visit.

• d. It is intended for the client's use.

The client intake form should be started the moment a new client _____

• a. requests a second appointment

• b. comes to the spa for the first time

• c. calls to make an appointment

• d. completes their first in-spa services

As a beauty and wellness professional, what is the BEST first step to take toward helping your client to make choices that reflect a personal sense of style?

• a. Creating a 'client template’

• b. Consulting with your manager

• c. Speaking with the client

• d. Doing a little research

At which of the following interactions is it BEST to determine the client's needs and how to achieve the desired results?

• a. Client consultation

• b. Service record

• c. Client intake

• d. Total look concept

A client consultation should be performed ______

• a. at every single service salon or spa visit

• b. only for the first few client visits

• c. only during the initial client visit

• d. only during the initial client appointment call