Qualities of Effective Written Communications

What should you decide before you begin writing to ensure clarity?

• The number of paragraphs

• The length of your message

• The font and format

• Exactly what you want your reader to do

Which of the following best describes how the tone of correspondence should be determined?

• By using as many technical terms as possible

• Based on the length of the message

• Solely by the writer's preference

• By the level of formality required by the situation and the relationship between the writer and reader

What is a key aspect of maintaining a positive tone in written messages?

• Being firm without resorting to sarcasm or hostility

• Limiting the message to one paragraph

• Focusing on the writer's achievements

• Using complex vocabulary

What is recommended to ensure economy in written messages?

• Getting right to the point and being brief

• Making the message as long as possible

• Including detailed descriptions of all related topics

• Using passive voice for clarity

Which of the following is a key component of courtesy in written messages?

• Ensuring the message is centered on the writer

• Avoiding apologies to maintain authority

• Using technical jargon whenever possible

• Using language familiar to your reader