What might a consumer ask to determine the appearance aspect of a product's quality?

• Will it last 10 years?

• Does it have a sat-nav function?

• Is it the right color/shape?

• How much does it cost to maintain the car?

Which of the following is NOT listed as a key aspect of quality for the consumer?

• Good design and functionality

• Durability

• High production speed

• Value for money

What is the definition of Quality control according to the document?

• A method of finding a poor quality product before it is sold

• Ensuring that the quality of a product meets specified quality standards

• Checking the staff's work after production has taken place

• Preventing errors from ever happening

What is the main aim of quality assurance?

• To check the staff's work after production

• To satisfy consumers' needs

• To stop problems before they happen

• To ensure products meet safety standards

Which of the following is a feature of Total Quality Management (TQM)?

• It involves quality controllers checking work after production

• It is designed to prevent errors from ever happening

• It only takes into account the production process

• It is a method of finding a poor quality product before it is sold

What is the aim of Total Quality Management (TQM) according to the text?

• To ensure that every product is free from defects.

• To reduce the cost of products.

• To increase the number of employees.

• To implement high training costs.

Which of the following is NOT listed as an advantage of TQM?

• Focus on customer needs.

• Quality is improved in all aspects of business.

• High training and implementation costs.

• Helps develop ways of measuring performance.

What does the BSI kitemark indicate when carried by a firm?

• The firm has a high number of quality products.

• The firm's products are the cheapest in the market.

• The firm's quality standards are consistently achieved throughout the business.

• The firm has the most innovative products.

Which of the following is a benefit of ISO 9000 accreditation?

• Decreases the motivation of staff.

• Reduces the need to define key roles of responsibility.

• Helps to identify staff training needs.

• Ensures products are delivered late.

Why might large businesses be more likely to adopt TQM compared to smaller businesses?

• Because it takes less time to develop a reputation for quality.

• Because it requires no determination of what 'good quality' looks like.

• Because it does not need to adopt strategies to meet or beat customer expectations.

• Because of its cost strategy.