Ch1L1 Quiz

What does communication involve?

• Only gestures

• Only facial expressions

• Words, postures, gestures, and facial expressions

• Only the use of words

What is body language?

• The tone of our voice

• The words we use to communicate

• Postures, gestures, and facial expressions

• The language spoken in different countries

What is a mixed message?

• A message in two different languages

• A message that is unclear

• A situation where your words say one thing but your body language says another

• A message that is mixed up and sent to the wrong person

What is the most direct way to communicate?

• Through text messages

• Using sign language

• Speaking and listening in person

• Through emails

What does an assertive communicator do?

• Gives up easily

• States his or her position in a firm but positive way

• Is overly forceful and hostile

• Does not respect others

What can lead to misunderstandings in written communication?

• Rereading your words before sending a message

• Using clear, simple statements

• Being honest in your message

• The other person cannot see you or hear your tone of voice

Which communication style is the most effective?

• Passive

• Nonverbal

• Aggressive

• Assertive

How can body language differ in various cultures?

• All cultures use the same hand and arm gestures

• Some cultures consider certain gestures rude

• It is the same in all cultures

• Facial expressions of sadness or anger are universally shown

What is active listening?

• Listening to music while studying

• Waiting for your turn to speak

• Thinking about what to say next while someone is talking

• Hearing, thinking about, and responding to another person's message

Why is it important to use 'I' messages?

• To confuse the listener

• To make the conversation about yourself

• To avoid taking responsibility

• To speak from your point of view and send a clear message