Persuasive Techniques Unit Test Review

Which of the following is an accurate description of persuasion:

• Influencing people to change their attitudes
• Forcing your ideas and opinions on others
• Losing your temper
• Intimidating people into agreeing with you

You want to take a vacation day next week. At first, your boss doesn’t think you should, but you are able to change their attitude and convince them by using

• bullying.
• intimidation.
• persuasion
• threats.

Persuasion is an important part of which of the following functions:

• Motivation
• Education
• Self-control
• Communication

Persuasiveness is an especially important characteristic of

• followers.
• leaders.
• aggressive people.
• bullies

You have a hard time persuading your coworkers because they don’t see you as honest or dependable. You need to develop

• a sense of humor.
• credibility.
• punctuality
• ambition

Which of the following is a step you can take to develop credibility:

• Prove that you’re an expert.
• Show that you can be patient.
• Be modest.
• Exaggerate when necessary

You always follow through on your promises to your coworkers and finish your projects by your due dates. You are developing credibility by

• being punctual.
• telling the truth.
• being an expert
• being dependable

A customer has a question about a product, and you don’t know the answer. If you want to be seen as credible and persuasive, what should you do?

• Push the customer to buy the product anyway.
• Say you don’t know, and offer to find out.
• Quickly make up an answer.
• Point out product features, and avoid the question.

Who can be persuasive?

• Only people who are born persuasive
• Anyone who is willing to learn
• Only supervisors and managers
• Anyone in a leadership position

You want to persuade your coworker to go to your favorite restaurant for lunch with you. What’s the first step you should take?

• Motivate others to take action.
• State your case.
• Understand your audience.
• Promote benefits