Escuela Salesforce

You can configure access to data at all of the following levels, except:

• Organization

• Objects

• Page Layouts

• Records

Which of these is not a method for controlling record-level access?

• Organization-Wide Defaults

• Role Hierarchy

• Profiles

• Sharing Rules

What's a key benefit (or benefits) of Lightning apps for your users?

• Users can create records and access recent records and lists directly from the navigation bar.

• It's easy to switch contexts with the App Launcher.

• Lightning apps give users access to the items, objects, and pages they need most.

• All of the above

What can you include in a Lightning app?

• Trailhead modules

• Custom sound effects and flashing text

• Web tabs, standard and custom objects, and utility features like Lightning Voice

• All of the above

What's a good way to optimize an app for your users?

• Brand the app with an animated GIF and neon colors to get their attention.

• Put the highest priority objects and tabs first in the navigation menu.

• Have a developer code in a sad trombone sound effect that plays for every error message

• Add every object in the org to the navigation menú

Custom actions help your users by:

• Allowing them to create custom objects

• Giving them more ways to view and edit records

• Making it fast and easy to interact with information in your org

• Both A and B

• Both B and C

The main difference between object-specific actions and global actions is:

• Object-specific actions have automatic relationships to other records, and global actions don't.

• Global actions perform actions outside of Salesforce, and object-specific actions only perform actions inside Salesforce.

• Object-specific actions perform actions only on specific objects.

• You can use object-specific actions wherever actions are supported in Salesforce.

To find a custom, object-specific action on the palette of the page layout editor so you can add it to your page layout:

• Click Layout Properties on the page layout editor.

• Select Mobile & Lightning Actions in the list of element types.

• First customize the action in the action layout editor.

• Select Quick Actions in the list of element types

What is a knowledge base?

• A single repository for storing helpful organizational information

• A dashboard for controlling all organization communication

• The driving force for great collaboration

• An alphabetical list of all your customers

How does a knowledge base improve productivity?

• By raising alerts when your company is bad-mouthed on social media

• By keeping product information private so your customers have to call you

• By creating cases for employees to practice closing

• By capturing and consolidating important information in one place