Understanding Apologies

What is the main part of a good apology?

• Understanding and accepting responsibility

• Promising it won't happen again without action

• Blaming someone else

• Making excuses

What should you not do when apologizing?

• Say 'I'm sorry YOU feel this way'

• Offer to repair the damage

• Accept responsibility for your actions

• Clarify your intentions non-defensively

What makes an apology meaningful?

• How quickly it is given

• The number of people who hear it

• Whether it includes a gift

• Its costly nature

What is an 'offer of repair' ?

• A promise to never speak of the incident again

• A gesture to fix or make up for the wrongdoing

• A detailed explanation of why the mistake happened

• Ignoring the situation hoping it will be forgotten

Why are apologies important?

• They allow you to move on quickly

• They are a way to avoid consequences

• They make the other person feel better instantly

• They express remorse and accept accountability