Quarterly New Employee IT Induction Quiz

What is the purpose of IT Acceptable Use Policy?

• To share passwords with colleagues

• To use unauthorized software

• To outline appropriate and responsible use of IT

• To ignore cybersecurity measures

How should you act in case of a phishing attempt?

• Click on the suspicious link

• Ignore the email

• Report phishing attempts to IT immediately

• Share sensitive information with the sender

What is an example of an IT incident?

• Server Crash

• Powercut

• Slow internet speed

• Printer out of paper

How can you troubleshoot slow performance issues?

• Install more software programs

• Avoid clearing browser cache

• Restart the computer to free up system resources

• Keep unnecessary programs running

What should you do if you encounter printing issues?

• Reinstall printer drivers without consulting IT

• Avoid checking printer connections

• Restart the printer and clear any paper jams

• Ignore the problem and continue working

How can you ensure network connectivity?

• Disable Wi-Fi or Ethernet

• Restart the device

• Avoid checking cable connections

• Turn on airplane mode

How does the IT team respond to an incident?

• Avoid the report

• Ignore incident details

• Categorize each incident based on severity and take action

• Delay in taking action

What should you do to protect company and client data?

• Store passwords in insecure locations

• Create strong passwords

• Share passwords with colleagues

• Re-use passwords for multiple accounts

How can you troubleshoot software errors or crashes?

• Restart the computer to refresh system resources

• Check for updates and install if available

• Avoid restarting the software program

• Keep unnecessary programs running

How can employees request new hardware or software?

• Through the company's internal ticketing system

• By emailing the IT Team via HoD stating the reason

• By calling the IT Support hotline

• By posing in a WhatsApp group