Lesson 24 Post-Assessment (Understanding Workplace Culture)

Match the following

• Unwritten Rules

• Expectations or guidelines that are understood and followed by employees, even though they are not written in the company rules.

• Workplace Tone

• The overall atmosphere and communication style within a professional environment that influences the way people get along.

• Workplace Culture

•  A collection of attitudes, beliefs, and behaviors that make up a work environment.

Match the following

• Norms

• A short statement of why an organization exists and its overall goal

• Hierarchy

• The company's levels of authority from the top position down to workers on the front line.

• Mission Statement

•  An accepted standard or a way of being or doing things

• Chain Of Command

• A system where people or groups are ranked one above the other according to authority.

 Which is NOT a way to directly observe a workplace’s culture?

• Understanding the unwritten rules of the workplace.

• Having conversations with coworkers.

• Understanding the written workplace rules and policies

Which is an example of a company mission statement?

• “Have it your way.”

• “Employees must wash their hands before returning to work.”

• 1. “We strive to keep you at your best, and we remain loyal to you, your tastes and your time. That’s what America runs on.”

Collin is an intern at an advertising agency. Yesterday, his boss was talking about an important meeting that would happen at noon today. When Collin came in this morning, he noticed that everyone was tense, so he worked quietly on his projects. After lunch, everyone was standing around and chatting, so he joined in the conversation. What was Collin observing in this scenario?

• Workplace Tone

• 1. Diversity.

• Hierarchy

Which of these lists is the most accurate order for a chain of command? (1=bottom of chain, 5=top of chain)

• 1. Store Owner

  2. Full-time Entry-level Employees

  3. Shift/Team Managers

  4. Part-time Entry-level Employees

  5. General Manager

• 1. 1. Part-time Entry-level Employees 

  2. 2. Full-time Entry-level Employees

  3. 3. Shift/Team Managers

  4. 4. General Managers

  5. 5. Store Owner

• 1. 1. General Manager

  2. 2. Part-time Entry-level Employees

  3. 3. Full-time Entry-level Employees

  4. 4. Store Owner

  5. 5. Shift/Team Managers

When is it acceptable to break the chain of command?

• When you have a question about your responsibilities for the day.

• If there is an emergency.

• 1. When you need to call in sick.