mid test comlist type B

What seems to be the trouble with the photocopier according to the conversation?

• The ink is running out

• The machine is making a strange noise

• The paper is jammed

• The screen is not working properly

How long has the photocopier been owned by the customer?

• 1 year

• 2 years

• 3 years

• 6 years

What solution does the customer service representative offer to fix the problem?

• Sending a new photocopier

• Sending someone in the late afternoon

• Sending someone immediately

• Sending a manual

When does the customer service representative say someone can come to fix the photocopier?

• Between 11:30 and 12:00

• Between 9:00 and 10:00

• By the end of the day

• Between 10:30 and 12:00

How does the customer react to the offered time for the technician to arrive?

• Disappointed

• Annoyed

• Pleased

• uinterested

What is the customer’s main concern about the waiting time for the technician?

• The cost of the repair

• The inconvenience to their work

• The distance to the service center

• The quality of the service

What does the customer express about being busy at their location?

• Excitement

• Frustration

• Indifference

• Satisfaction

How does the conversation end regarding the arrival time of the technician?

• The customer agrees to the time frame

• The customer declines the offer

• The customer negotiates for an earlier time

• The customer asks for a refund

What action is the customer service representative able to take finally?

• Scheduling an evening visit

• Scheduling a morning visit

• Replacing the photocopier

• Offering a discount

What can be inferred about the outcome of the conversation?

• The photocopier will be replaced

• The problem will be resolved the next day

• A technician will arrive in the morning

• The customer will fix the problem themselves