Mid Test Comlist type A

Complete this label and put it on the top left corner. Oh, right. I'll send it by the last way you said. Next, ....

How long has the photocopier been owned by the customer?

• 24 months

• 36 months

• 12 months

• 3 months

What seems to be the trouble with the photocopier according to the conversation?

• lagged screen

• a strange noise-machine

• jammed paper

• running out-ink

What is the weight of the package?

• 2.0

• 1.5

• 1.0

• 1.3

What solution does the customer service representative offer to fix the problem?

• Sending someone immediately

• Sending a manual

• Sending a new photocopier

• Sending someone in the late afternoon

What does the customer express about being busy at their location?

• Frustration

• Indifference

• Excitement

• Satisfaction

What action is the customer service representative able to take finally?

• Replacing the photocopier

• Scheduling an evening visit

• Scheduling a morning visit

• Offering a discount

What can be inferred about the outcome of the conversation?

• The photocopier will be replaced

• The customer will fix the problem themselves

• The problem will be resolved the next day

• A technician will arrive in the morning

What is the total cost for sending the package with airshore service?

• £5.28

• £3.50

• £4.20

• £9.39

How much does it cost to send the package to Switzerland by surface mail?

• £5.28

• £9.39

• £4.20

• £5.89