Unit 5 Handing Complaints

According to our _____, the purchase was made on December 12th.

• agree

• agreement

• disagree

• disagreement

I hope this solution is to your complete _____________.

• satisfaction

• satisfy

• satisfied

• satisfying

This _________________ states that the store must fix your defective

product.

• regard

• regret

• records

• regular

We will gladly replace the broken lamp ____________ to you.

• expensive

• costly

• priced

• at no cost

As the product is still under warranty, the company is

________________ to fix it.

• obliged

• obligation

• require

• mandatory

If your product is still under the manufacture’s ______, we can repair it for no extra charge.

• warranted

• warrantable

• warranting

• warranty

Faculty electrical appliances should be ______ by an electrician.

• repairing

• repair

• repaired

• repairer

Please fill out this ___________ so that we might assist you with

your problem.

• complaint form

• complain from

• complain form

• complaint from

The customer showed great _________ in waiting two months for a replacement product.

• fatigued

• patient

• fatigue

• patience

We need a detailed _________ to determine exactly why these cancers are occurring.

• investigation

• investigate

• investigator

• investigated