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Outage Board

Authored by Shemar Scott

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Professional Development

Outage Board
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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The only time you should tell the customer there is an outage is if you confirm the outage.


True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are times when our customers may be affected by an outage while their neighbor's service is working without issue.


True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can I find the customer node information in Remedy?


CTS ID


In the billing snapshot section within the field called “Census” 


The node information in the field called “Node”


4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you suspect the customer is part of an un-posted outage, what should you do? 


Follow standard troubleshooting procedures, including re-checking the Outage Board at the end of the call. 


End the call 


Make up an outage in the area


5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Where can you click to bring up the full description of the outage?


CTS ID


Node


Census

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does it mean if you see that one of the status icons in the Optimum Services widget is Red? 

  • Twenty percent of the devices on the node are offline  


  • There may be an outage or a known issue


  • No outages or known issues


7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can schedule an automatic Call Back to let a customer know when an outage has been resolved by...


Scheduling a Work Order in IDA.


Going to BOOST to update their Optimum ID.


Right-clicking on Outage Board at the top left of DART and following the appropriate prompts.


Telling the customer to go to Optimum.net(opens in a new tab) and signing up for it themselves.

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