
quizz students
Quiz
•
Business
•
10th Grade
•
Practice Problem
•
Hard
Lilis farida
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Pengertian kepuasan pelanggan menurut Metehan dan Yasemine adalah
konsep kepuasan pelanggan dengan membangun aktivitas yang mampu menyentuh kebutuhan maupun keinginan pelanggan
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Betikut ini termasuk penyebab dari komplain pelanggan adalah
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Sebutakan 2 tipe komplain pelanggan yaitu
aktivis dan sedih
marah dan senang
Pasif dan aktivis
semangat dan marah
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Mengapa penting bagi perusahaan untuk mendengarkan keluhan pelanggan ?
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Bagaimana cara mengelola komplain pelanggan secara efektif di era digital?
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Langkah pertama yang harus diambil dalam menangani komplain pelanggan adalah..
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Bagaimana anda akan merespon komplainpelanggan yang tidak dapat langsung anda selesaikan ?
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