Organizational Behavior Quiz

What is the affective component of an attitude?

• An intention to behave in a certain way toward someone or something.

• The degree to which employees believe an organization values their contribution and cares about their well-being.

• The opinion or belief segment of an attitude.

• The emotional or feeling segment of an attitude.

What is the cognitive component of an attitude?

• The emotional or feeling segment of an attitude.

• The degree to which employees believe an organization values their contribution and cares about their well-being.

• The opinion or belief segment of an attitude.

• An intention to behave in a certain way toward someone or something.

What is the behavioral component of an attitude?

• The degree to which employees believe an organization values their contribution and cares about their well-being.

• An intention to behave in a certain way toward someone or something.

• The opinion or belief segment of an attitude.

• The emotional or feeling segment of an attitude.

Which of the following is a moderating variable of the attitudes relationship?

• The opinion or belief segment of an attitude.

• The emotional or feeling segment of an attitude.

• The importance of the attitude.

• The degree to which employees believe an organization values their contribution and cares about their well-being.

What does the Theory of Cognitive Dissonance explain?

• An intention to behave in a certain way toward someone or something.

• The emotional or feeling segment of an attitude.

• Any incompatibility between two or more attitudes or between behavior and attitudes.

• The degree to which employees believe an organization values their contribution and cares about their well-being.

What do attitude surveys aim to elicit responses about?

• The emotional or feeling segment of an attitude.

• How employees feel about their jobs, work groups, supervisors, and the organization.

• An intention to behave in a certain way toward someone or something.

• The degree to which employees believe an organization values their contribution and cares about their well-being.

What is the effect of job satisfaction on employee performance?

• Satisfied workers aren’t necessarily more productive.

• Satisfied employees have fewer avoidable absences.

• Satisfied employees are less likely to quit.

• Worker productivity is higher in organizations with more satisfied workers.

How can employees express dissatisfaction through loyalty?

• Behavior directed toward leaving the organization.

• Active and constructive attempts to improve conditions.

• Passively waiting for conditions to improve.

• Allowing conditions to worsen.

What is the relationship between job satisfaction and organizational citizenship behavior (OCB)?

• Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.

• Satisfied employees have fewer avoidable absences.

• Satisfied employees are less likely to quit.

• Worker productivity is higher in organizations with more satisfied workers.

How do satisfied employees increase customer satisfaction?

• They are experienced.

• They are not necessarily more productive.

• They are more friendly, upbeat, and responsive.

• They are less likely to turnover which helps build long-term customer relationships.