IST 335 - QUIZ 2 2024

Describe the communication process.

• Encoding, decoding, feedback

• Sender, message, receiver

• Noise, channel, context

• Message, feedback, noise

Why is feedback a critical part of the communication process?

• It ensures the message is understood

• It facilitates trust and transparency

• It enables clarification and adjustment

• It increases noise in communication

What are some things that managers can do to reduce noise in communication?

• Use clear language and concise messaging

• Choose appropriate communication channels

• Minimize distractions during communication

• All of the above

What are the three primary forms of interpersonal communication?

• Verbal, written, non-verbal

• Intrapersonal, interpersonal, group

• Formal, informal, lateral

• Oral, visual, tactile

Describe the various individual communication roles in organizations.

• Sender, receiver, gatekeeper

• Encoder, decoder, facilitator

• Initiator, responder, mediator

• Initiator, gatekeeper, channel

How can managers better manage their effectiveness by managing e-mail communication?

• Set clear guidelines for email usage

• Use subject lines effectively

• Limit unnecessary CCs and BCCs

• All of the above

Which communication roles are most important in facilitating managerial effectiveness?

• Sender and receiver

• Gatekeeper and facilitator

• Initiator and mediator

• Encoder and decoder

Identify barriers to effective communication.

• Noise, language barriers, physical distance

• Feedback, clarity, context

• Encoding, decoding, channel

• All of the above

How can barriers to effective communication be overcome by managers?

• Active listening and empathy

• Using multiple communication channels

• Seeking feedback and clarification

• All of the above

Define leadership and distinguish between leadership and management.

• Leadership is about vision; management is about execution.

• Leadership focuses on people; management focuses on processes.

• Leadership inspires change; management maintains stability.

• Leadership involves guiding; management involves controlling.