Building Rapport at Work Quiz

What does it mean to build rapport with someone?

• Being indifferent towards the other person

• Being in a harmonious relationship with someone or a group of people

• Ignoring the other person's feelings and thoughts

• Being in constant disagreement with someone

What is the origin of the word 'rapport'?

• German word 'verstehen' meaning to understand

• Italian word 'collaborazione' meaning collaboration

• Spanish word 'comunicación' meaning communication

• French word 'raporte' meaning to bring back

What is more important than verbal cues when demonstrating attentiveness?

• Verbal cues

• Visual cues

• Written cues

• Non-verbal cues

What is a recommended way to demonstrate attentiveness verbally?

• Talking about yourself

• Paraphrasing what the other person is saying

• Interrupting the other person

• Ignoring the other person's words

Why is it important to ask clarifying questions when someone is sharing something with you?

• To show attentiveness and understanding

• To change the topic of conversation

• To show disinterest

• To confuse the other person

What is a caution to keep in mind when asking personal questions about family or friends?

• Ask without considering the other person's comfort level

• Avoid asking personal questions at all

• Ask immediately without hesitation

• Look for cues that it is okay to ask before doing so

What is the purpose of doing recon work in building rapport?

• To invade the other person's privacy

• To find commonalities between you and the other person

• To show off your knowledge

• To create distance between you and the other person

Why is it important to discover the core values of the other person?

• To impose your own values on them

• To understand what is important to them and how to communicate accordingly

• To criticize their values

• To ignore their values

What is the benefit of directing the conversation about the other person?

• Talking about yourself

• Changing the topic abruptly

• Ignoring the other person's input

• Letting them be the focus and star of the conversation

Why is it important to appreciate the other person in building rapport?

• To belittle their efforts

• To show that you value and acknowledge them

• To ignore their contributions

• To criticize them