Shopper/Refunds/Complete New Booking

Mr. Stone submitted a refund request today. How long will it take for the refund to be processed?

When do we need to transfer the caller to Refunds line? Select all that apply.

• Request a refund

• Past due of the required time of processing

• Not okay with the email response

• Denied request

What are the required details for SFPD? Select all that apply.

• Known Traveler Number

• Birthday

• Gender

• Redress Number

Preferred seat and Economy Plus will always have a fee for a non MileagePlus member, as it provides extra legroom space.

• True

• False

Which of the following statements is correct about Booking Service Fee? Select all that apply.

• Booking Service Fee is charged per ticket.

• Booking Service Fee is charged per PNR.

• Booking Service Fee is applicable for reservations booked over the phone.

• Booking Service Fee is non-refundable after Risk Free.

In which currency that Farelock is not offered?

• JPY

• INR

• EUR

Ticket Time Limit is applied to the following, except?

• Global Services Exception.

• Itineraries with Non-Seamless Airline.

• Customer is not sure of the travel.

If customer's confirmation number was not verified by the IVR, what are the two main information we need to verify the PNR?

• Flight Schedule

• Full Name

• Birthday

• Email Address

How many bonus miles will a MileagePlus member owning the Explorer Card after they reached the qualifying purchase?

If the customer is not ready to commit or purchase the flight what are the two options that you can offer?