GS&S Bite Size Quiz

I should ignore my gut feelings about someone being suspicious and only report criminal activity I observe:

• True, who am I to judge people

• False, my instincts and gut feelings are a powerful tool

Which of the following statements is true?

• The 15-5 Rule is just for hotel security team and front office staff

• We all have a responsibility for security and all associates should apply the 15-5 rule at all times

• The 15-5 Rule is useful but we don’t need to apply it when we are busy

I should treat everyone with suspicion at all times and the 15-5 rule will help me to hunt down untrustful people:

• True, we are here to police guest activity at all times and should treat everyone with suspicion

• False, the 15-5 rule is designed to make guests feel welcomed it just happens to also be a good way to demonstrate that associates are aware of their surroundings

If I see or sense suspicious behavior I should:

• Ignore it, unless someone else see’s it too

• Make a note of it and report it when I go off shift

• Politely challenge the person to see what they are doing and / or report it immediately to the security team or manager on duty

• Immediately accuse the person of wrong doing and escort them to the front desk

Which of the following statements is true?

• Criminals and terrorists do not like to be seen and challenged, if they think they might be caught they may go elsewhere

• Criminals and terrorists are more bothered about doing bad things than they are being caught

• Nothing I can do will prevent bad things happening in our hotel

• Bad things will never happen in our hotel