Quality Management System Quiz

What does the Process Flow Map identify?

• Employee responsibilities

• Procedures for handling customer complaints

• Major processes associated with the business

• Administrative tasks

Which standards does the Quality Management System conform to?

• ISO 9001:2015, AS9100D, ISO 13485:2016

• ISO 9002:2015, AS9100C, ISO 14001:2016

• ISO 9001:2015, AS9100C, ISO 14001:2015

• ISO 9001:2016, AS9100D, ISO 13485:2015

What commitment is outlined regarding meeting customer requirements?

• Occasionally meet customer requirements

• Consistently meet customer requirements as well as standards mentioned

• Meet customer requirements only if it doesn't affect the company's bottom line

• Disregard customer requirements to cut costs

What is the purpose of the Quality Management System developed by the organization?

• To satisfy the needs of employees

• To meet legal requirements only

• To satisfy the needs of customers and improve overall management

• To increase production speed

Which standards are mentioned as part of the Quality Management System?

• ISO 9001:2008, AS9100C, ISO 14001:2015

• AS9100 standard, ISO 13485 standard, Federal Aviation Requirements

• ISO 9001:2015, ISO 27001:2013, ISO 45001:2018

• ISO 9001:2015, AS9100D, ISO 13485:2016

What is the primary aim of the Quality Management System developed by the organization?

• To increase profits

• To meet legal requirements only

• To provide quality services at competitive pricing and continually improve management

• To reduce employee turnover

What is the overall commitment towards service improvement?

• Maintain the status quo

• Continually improve the Quality Management System and the service provided to customers

• Decrease the quality of services to reduce costs

• Ignore customer feedback

How can employees access the Quality Management System?

• Through email only

• Through physical manuals provided at the office

• Through the JANA SharePoint website

• Through the company's intranet portal

Which regulatory body's requirements are adhered to for Parts Manufacturer Approval (PMA) and Production Approval Holder (PAH)?

• International Civil Aviation Organization (ICAO)

• Federal Aviation Administration (FAA)

• European Aviation Safety Agency (EASA)

• Civil Aviation Authority (CAA)

What is one of the commitments towards employees mentioned in the Quality Policy?

• Provide the lowest possible wages

• Offer unlimited vacation days

• Provide a safe and ethical work environment conducive to personal growth and success

• Encourage discrimination in the workplace