Communication Process Quiz

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she _______.

Converting ideas into words or gestures to convey meaning is called _______.

• feedback

• decoding

• encoding

• nonverbal communication

Business writing should be purposeful. In this context purposeful can best be defined as _______.

• presenting ideas clearly and concisely

• concentrating on the receiver's perspective instead of your own

• solving problems and conveying information

• getting your audience to believe and accept your message

Communication is defined as "the transmission of information and meaning from a sender to a receiver." The crucial element of this definition is _______.

• transmission

• information

• meaning

• individual

A communication channel _______.

• is anything that interrupts the transmission of a message

• should be selected before idea formation

• includes only digital means for transmitting messages

• is the medium over which the message travels

Communication noise _______.

• occurs only with the sender in the communication process

• includes only environmentally produced sounds that prevent the message from being transmitted

• is anything that interrupts the transmission of a message

• describes the medium over which the message travels

When preparing a business message, you should make your writing audience oriented. Audience oriented means _______.

• writing to solve a problem or convey information

• attempting to get your audience to believe and accept your message

• presenting ideas clearly but concisely

• concentrating on looking at the message from the receiver's perspective

The process of translating a message from its symbol form into meaning is called _______.

• feedback

• decoding

• encoding

• noise

Business writing should be economical. In this context economical can best be defined as _______.

• presenting ideas clearly and concisely

• concentrating on the receiver's perspective instead of your own

• solving problems and conveying information

• getting your audience to believe and accept your message

The communication process begins when the sender _______.

• determines the appropriate communication channel

• has an idea

• encodes an idea into a message

• plans for feedback