Servicio al cliente

Servicio al cliente

Professional Development

10 Qs

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Servicio al cliente

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Assessment

Quiz

English

Professional Development

Practice Problem

Hard

Created by

Danna Garcia

Used 7+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Para indicar en Inglés a un cliente que sus datos están al día o actualizados decimos...

"You are currently subscribed to our premium service."

●"Your account information is up to date."

● "You are eligible for our special promotion."

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Para indicar en Inglés a un cliente que el es un cliente valioso decimos...

"Is there anything else we can do to improve your experience?"

"Is there anything else I can assist you with?"

"You are a valued customer, and we appreciate your business."

"We are grateful for your continued support."

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

"Servicio al cliente" se dice en Inglés...

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Para ofrecer soluciones o asistencia:

"You are currently subscribed to our premium service."

"Your feedback is important to us, and we are glad to hear that you are satisfied with our service."

●"We are grateful for your continued support."

●"You are entitled to a refund according to our policy."

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Negar una solicitud:

"we are not able to offer that service."

●"I'm sorry that we're not able to meet your needs in this instance."

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Para confirmar entendimiento:

●"Are you happy with the level of service you received?"

●"Is it fair to say that the main issue is with your internet connection?"

●"Is this the first time you've encountered this issue?"

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Para solicitar información adicional:

●"Are you happy with the level of service you received?"

●"Are you saying that you haven't received the package yet?"

●"Are you using any specific software or application?"

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