Servicio al cliente
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Hard
Danna Garcia
Used 9+ times
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para indicar en Inglés a un cliente que sus datos están al día o actualizados decimos...
●"You are currently subscribed to our premium service."
●"Your account information is up to date."
● "You are eligible for our special promotion."
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para indicar en Inglés a un cliente que el es un cliente valioso decimos...
"Is there anything else we can do to improve your experience?"
"Is there anything else I can assist you with?"
"You are a valued customer, and we appreciate your business."
"We are grateful for your continued support."
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
"Servicio al cliente" se dice en Inglés...
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para ofrecer soluciones o asistencia:
●"You are currently subscribed to our premium service."
●"Your feedback is important to us, and we are glad to hear that you are satisfied with our service."
●"We are grateful for your continued support."
●"You are entitled to a refund according to our policy."
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Negar una solicitud:
●"we are not able to offer that service."
●"I'm sorry that we're not able to meet your needs in this instance."
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para confirmar entendimiento:
●"Are you happy with the level of service you received?"
●"Is it fair to say that the main issue is with your internet connection?"
●"Is this the first time you've encountered this issue?"
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para solicitar información adicional:
●"Are you happy with the level of service you received?"
●"Are you saying that you haven't received the package yet?"
●"Are you using any specific software or application?"
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