Network Connectivity Problems Quiz

A user in the Engineering department is unable to log on to the network. The network has eight subnets and uses TCP/IP. There have been no other complaints from other departments. Which steps should help you isolate the cause of the problem? (Choose 2)

• Establish whether other local-segment users are having the same problem.

• Configure a WINS server.

• Replace all the patch cables.

• Ping the server.

You have been called to assist a user with a network connectivity problem. The user is unable to access an application stored on a server. You want to determine if this problem is network-wide or a workstation problem. Which step should be taken to make this determination?

• Reset the user's rights/permissions for the application.

• Try opening other applications on the user's workstation.

• Try opening the application from other workstations.

• Shut down the server and reset the network.

You are a system administrator. A user calls you complaining that he cannot log on to the network. What are two questions you should ask first when troubleshooting the problem? (Choose 2)

You installed a network in a company executive's home office to allow her to securely access the corporate network and work from home. It has worked properly for three months, but now she says that it is broken. What should you do first to troubleshoot this problem?

• Identify the problem.

• Test the theory to determine cause.

• Establish a theory of probable cause.

• Establish a plan of action.

A user is complaining that she cannot log on to the network server. What should you do first to resolve the problem?

• Ask the user reporting the problem to reboot her workstation.

• Reboot the network server.

• Ensure that network server-access limits have not been exceeded.

• Establish whether other users are experiencing the same problem.

Your organization has responded to a security incident. The breach has been contained, and all systems have been recovered. What should you do last as part of the incident response?

• analysis

• post-mortem review

• triage

You administer a network for your company. You determine that there is a network connectivity problem on one of the computers on the network. You re-create the problem and determine that the problem is located in the NIC. You establish a theory of probable cause. Which step should you take next to troubleshoot the problem?

• Test the theory

• Form a correction plan.

• Provide feedback to the users of the computer.

• Implement a correction plan.

You are troubleshooting a workstation that is not communicating with the network. You try a different port within the wiring closet hub, and this seems to fix the problem. What should you do next?

• Have other users reboot their workstations.

• Connect to the network and try to transfer a file.

• Document the problem and the solution.

• Replace all the patch cables.

You are a system administrator. A user calls you complaining that every time she tries to log on to the network, she gets an error message. Other users are not having any problems. Which question is best to ask first when attempting to troubleshoot the problem?

• Which error message do you receive?

• How much memory is installed in your computer?

You are troubleshooting a problem in which several users have called the help desk to report problems connecting to parts of the WAN. They were able to access the entire WAN earlier in the day, but when they returned from their lunch breaks they were not able to access parts of the WAN. You have been able to gather information about the problem, duplicate the problem, question the users, and adequately establish the symptoms of the problem. What should you do next?

• Recognize the potential effects of the solution.

• Test the result.

• Select the most probable cause.

• Establish what has changed.