Direct Pay Trivia

Direct Pay has a charge

• True

• False

You receive a call in which the customer wants to pay with a debit card, it's 12 days past due and doesn't have any checking or savings account information. Can I provide Recurring Pay option?

• No, the Recurring Pay is not related at all with the customer's request.

• Yes, is the best option for them.

• Recurring Payment just works with debit cards.

Mr. Robert is 25 DPD, his monthly payment is for $534.00 and he wants to pay everything he is due with his debit card. After this, he wants to know how he can make his payment every month without doing any process. What should you offer?

• Offer Monthly Direct Pay on the call as he is now current.

• Offer him to do it with the mobile app.

• Tell him that we don't have any option.

• Hang up.

What is a Direct Pay?

• Is a type of interest

• Is a payment made with cash

• Is an automatic withdrawal program

• Is a process in which bank takes the money directly from the debit card

How many options has the customer to schedule their Direct Pay?

• 7

• 2

• 1

• 4

How many ways has the customer to set Direct Pay?

• Customer can only set it with agent on the line.

• Customers can do it by going to a branch

• Customers can do it on the phone with verbal authorization or on the Capital One website

• Customers cannot set Direct Payments