Training Summary

What's the right term that defines the way we relate and engage with the customers?

Cuales son las partes del confirmation script?

• Opening, Pitch and Confirmation

• Opening, Pricing and Confirmation

• Pitch, Opening and Confirmation

• Pitch, Pricing and confirmation

When making a transfer to a different department, which information should be provided to the other agent?

• Contract ID 

• Contact ID

• ME DORMI CUANDO LO EXPLICARON 

• Site ID

Draw the icon of the tool that could be used to create and cancel cases:

BA significa:

BE significa:

Can we offer a Protection plan in a rental equipment?

• False

• True

What is the meaning of BOGO?

Copean salchipapa con lukita?

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