Quiz on Study Focus
Authored by Abbi Taylor
Instructional Technology
Professional Development
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41 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the functions of client systems?
Provide weather forecasts
Perform information technology support functions
Conduct online marketing
Manufacture electronic components
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of maintenance actions do client systems establish?
Only scheduled maintenance actions
Only unscheduled maintenance actions
Preventive, scheduled, and unscheduled maintenance actions
No maintenance actions are established
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do client systems do in response to security incidents?
Ignore the incidents
Report security incidents and takes corrective measures
Only report security incidents
Only take corrective measures
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do client systems integrate?
Social media platforms
Base communications systems
Financial accounting systems
Human resource management systems
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the Comm Focal Point?
Handles the tracking of IT assets across Luke, DRMO, acquiring devices
Back shop that handles more in-depth troubleshooting, going on-site, installing software, and reimaging computers
First point of contact, handles tier one issues, including quick fixes for account and email issues, routes Remedy tickets to correct backshop
Provides support for software development and manages IT projects
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the CST Shop specialize in?
Tracking and managing IT assets
First point of contact for quick fixes and routing tickets
In-depth troubleshooting, going on-site, installing software, and reimaging computers
Handling customer service inquiries and providing technical advice
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary function of ITAM (IT Asset Management)?
Quick fixes for account and email issues
In-depth troubleshooting and on-site support
Tracking of IT assets across Luke, DRMO, acquiring devices
Routing Remedy tickets to the correct backshop
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