Quiz on Study Focus

What is one of the functions of client systems?

• Provide weather forecasts

• Perform information technology support functions

• Conduct online marketing

• Manufacture electronic components

What type of maintenance actions do client systems establish?

• Only scheduled maintenance actions

• Only unscheduled maintenance actions

• Preventive, scheduled, and unscheduled maintenance actions

• No maintenance actions are established

What do client systems do in response to security incidents?

• Ignore the incidents

• Report security incidents and takes corrective measures

• Only report security incidents

• Only take corrective measures

What do client systems integrate?

• Social media platforms

• Base communications systems

• Financial accounting systems

• Human resource management systems

What is the role of the Comm Focal Point?

• Handles the tracking of IT assets across Luke, DRMO, acquiring devices

• Back shop that handles more in-depth troubleshooting, going on-site, installing software, and reimaging computers

• First point of contact, handles tier one issues, including quick fixes for account and email issues, routes Remedy tickets to correct backshop

• Provides support for software development and manages IT projects

What does the CST Shop specialize in?

• Tracking and managing IT assets

• First point of contact for quick fixes and routing tickets

• In-depth troubleshooting, going on-site, installing software, and reimaging computers

• Handling customer service inquiries and providing technical advice

What is the primary function of ITAM (IT Asset Management)?

• Quick fixes for account and email issues

• In-depth troubleshooting and on-site support

• Tracking of IT assets across Luke, DRMO, acquiring devices

• Routing Remedy tickets to the correct backshop

Through which system should an end user submit trouble tickets?

• vESD

• Email

• Phone call

• In-person visit

Who should an end user contact for account modifications?

• Unit Software Manager

• Unit Equipment Custodian

• Unit CSL

• IT Helpdesk

For hardware issues, whom should an end user contact?

• Unit CSL

• Unit Software Manager

• Unit Equipment Custodian

• IT Support