Billy Quizz #2

What VERSION stands for Zuora?

• How many time the contracts has been renew

• How many time the subscription has been renew

• Since when the cx has been Zoura

• The version of the invoice

Based on the image, is the cx enroll in the E-Billing?

• YES

• NO

In which section could you find the bill?

• Orders and suscriptions

• Transactions

• Payments

• Products

How much the cx has to pay to receive print bill?

• $2.00

• $1.5

• $1.25

• $1.2

According with this image what is the balance?

• $505.01 CAD

• 03/09/2024

• $165.79 CAD

• $163.18 CAD

What is the name of the tool that you will use to search a EGD cx

The cx is calling regarding a service appointment. According to the cx´s address (60 GARDEN AVE, TORONTO ON, M6R1H6) What should be the procedure to follow?

• Transfer to Service Team

• Advise to call EGD

• Transfer to IBT

• Transfer to collections

How many Protection Plans does the customer have?

• 5

• 3

• 2

• 4

If the cx has an existing issue, you will...

• Transfer the call service

• Set up the plan and transfer

• Set up the plan and schedule appointment

• Transfer the call to saves

What are the steps to create an interaction?

• 1. 1. Open clarify

  2. 2. Search the cx

  3. 3. Double click in the cx name

  4. 4. Click on create new interaction

• 1. 1. Open Taliesin

  2. 2. Put the notes on Zuora

• 1. Open Clarify

  2. Search the cx

  3. One click in the cx name

  4. Click on create new interaction