Reference Services in Libraries

What does the abbreviation APA mean?

• American Physicians Association

• American Psychological Association

• American Publishing Association

• American Printers Association

Which of the following pioneers coined the concept of reference services in libraries?

• Kao, Mary Liu

• Smith, Richard E.

• Green, Samuel S.

• Goldstein, Bob

What type of line spacing should be used throughout an APA formatted document?

• Single

• 1.5

• Double

• Multiple

Which of the following communication strategies is used at the beginning of the reference interview?

• Encourages

• Active listening

• Closed questions

• Open questions

Where should the page number be placed for an APA styled document?

• Bottom right hand corner

• Bottom left hand corner

• Upper left hand corner

• Upper right hand corner

What are the two forms of instructional reference services?

• Direct and open

• Direct and indirect

• Direct and specialized

• Direct and outreach

Which of the following gives a clear definition for 'Ready Reference'?

• Providing short, factual answers to specific questions

• Instruction in the use of the library and guidance in finding information

• Requests for factual information that can be answered quickly using one or two sources

• Answering any questions that a patron may have

In what year did library services became popular among the common people?

• 1875

• 1876

• 1877

• 1878

What order should an APA list of references be in?

• Divided by type

• Chronologically by date of publication

• Alphabetically by author's first name

• Alphabetically by author's last name

Which of the following is NOT a Boolean operator?

• AND

• OR

• NOT

• EITHER